Terms and Conditions

Terms and Conditions

1. Introduction

1.1. Forget Me Not Children’s Hospice (“the Raffle”) will be operated as a Society Lottery under the Gambling Act 2005 as amended (“the Act”) and is licensed by Gambling Commission.

1.2. The Raffle is promoted by the Promoter and conducted for the benefit of Forget Me Not Children’s Hospice. Registration number 000-036360-N-317446-009

1.3. The person responsible for the promotion of the Raffle is Gareth Pierce

1.4. By entering the Raffle, Members agree to be bound by these rules.


2. Definitions

“Act” - The Gambling Act 2005

“Raffle” – Christmas Raffle 2021

“Draw” - The process by which winners are selected

“Member” - An individual who has entered into the Raffle

“Rules” - The rules of the Forget Me Not Children’s Hospice Raffle as set out below and amended from time to time

“Ticket” - The entry into the Raffle


3. Entry into the Forget Me Not Children’s Hospice Raffle

3.1. The Raffle is promoted in accordance with the Gambling Act 2005 as amended (“the Act”) throughout Great Britain. In order to comply with the Act, during the purchase of Raffle Tickets you will be required to confirm that:

  • (a) You are at least 16 years of age.
  • (b) You will not buy or claim to buy Raffle Tickets on behalf of any other person.

3.2. If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified in Rules 3.1 (a) and 3.1 (b) above then you will not be entitled to receive that prize.

3.3. In order to comply with the Act Raffle, Tickets that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.

3.4. By entering into the Raffle you agree to be bound by the Rules, and applicable provisions of the Act and any relevant regulations made there under from time to time. Forget Me Not Children’s Hospice shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you if you have not complied with the Rules. The Rules may be amended by Forget Me Not Children’s Hospice from time to time.

3.5. Customer funds and prize money are held by Forget Me Not Children’s Hospice in separate bank accounts which meets the Gambling Commission’s basic requirement for protection of customer funds. In the event of insolvency, funds are not protected.

3.6. This Raffle is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Be Gamble Aware helpline on 0808 8020 133 or visit the website on www.begambleaware.org.

3.7. The maximum number of Tickets an individual will be permitted to purchase in any one draw is £100.


4. Entry into the Raffle

4.1. You can only enter the Raffle by the purchase of a ticket which will be sold in a variety of forms from time to time.

4.2. Purchase will require you to provide the following information:

  • (a) Your name, address and email address, so that we can contact you to confirm your entry into the Raffle and contact you if you have won a prize.
  • (b) Confirmation that you are over 16 years of age, in order to ensure compliance with the Act.
  • (c) The number of Tickets in the Raffle you wish to purchase

4.3. You will also be asked to provide the following information:

  • (a) Your contact telephone number.
  • (b) Your date of birth
  • (c) Your mobile phone number

4.4. You will also be required to provide information relating to the purchase of your Tickets. Payment may be made via the following method and the relevant information will vary depending upon the payment method.

  • (a) Debit Card
    • Information required will include card number, expiry date and card security number.

4.5. Forget Me Not Children’s Hospice shall be entitled to take any steps necessary to verify the above information and to process your entry. Forget Me Not Children’s Hospice may (in its absolute discretion) refuse to accept an application for an individual to purchase tickets for the raffle.

4.6. It is your responsibility to ensure that the personal information you provide to us is accurate.

  1. If you know of any error in your name, address or any other details provided to Forget Me Not Children’s Hospice as part of your entry you must correct this by notifying Forget Me Not Children’s Hospice in writing or by e-mail. Forget Me Not Children’s Hospice will make any required corrections as soon as reasonably possible. Forget Me Not Children’s Hospice shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you until such correction has been made. Any correction notified to Forget Me Not Children’s Hospice shall only become effective once the correction has been made.

4.8. Each Ticket is numbered and each Ticket Number is unique.


5. Payment

5.1. Payment for Tickets may be made by the following methods:

  • (a) Debit Card

5.2. Payment for Tickets will be referenced on your Debit Card statement as "Sterling Lotteries Barrow in Furngb" while pending and Forget Me Not when cleared.

5.3. The price for each Ticket is £1.00.

5.4. Your Tickets and therefore associated Game Number(s) will not be entered into the Draw unless Forget Me Not Children’s Hospice has received all amounts payable (cleared funds) relating to your Game Numbers relating to your Tickets by the closing date 16th December 2021 If there is a dispute regarding whether Tickets have been paid for then such dispute shall be resolved by reference to details included in official statements from the bank with which the Raffle’s bank accounts operate.

5.5. You may cancel your entry into the Raffle by notifying Forget Me Not Children’s Hospice in writing or by e-mail. Upon receipt of this notice Forget Me Not Children’s Hospice will;

  • (a) In accordance with the Act and as described in Rule 3.3. any payments made prior to such cancellation taking effect ahead of the closing date shall be refunded.

5.6. Forget Me Not Children’s Hospice may cancel your entry into the Raffle (in its absolute discretion) at any time. Forget Me Not Children’s Hospice will notify you accordingly as soon as reasonably practicable and will reimburse any amounts which have been paid but relate to future Draw/s. Other than the reimbursement of any such amounts, Forget Me Not Children’s Hospice shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you in relation to such cancellation.


6. Changes to Entrant Details

6.1. Any changes to your details as provided by you upon purchase should be notified to Forget Me Not Children’s Hospice in writing or by e-mail.


7. Draws

7.1. The Draw will be run at our premises/ Raffle Management Companies Offices to be held on 16TH December 2021.

7.2. In order to comply with the Act only those Tickets for which payment has been received are eligible for entry into the Draw.

7.3 The Promoter will conduct the draw utilising a Random Number Generator (RNG) that uses the generic random functions of Excel and has been created and tested in-house. This is in line with the Remote Technical Standards and Security Requirements and the Testing Strategy for Compliance with Remote Gambling and Software Technical Standards stipulated by Gambling Commission. If for any reason a draw cannot take place because of reasons beyond our control, such as a loss of electricity supply, action will be taken to remedy the situation in line with business continuity plans and the draw will take place as soon as possible.

 


8. Prizes

8.1. Prizes are issued as follows:

  • (a) 1st Prize - £1,500.00
  • (b) 2nd Prize - £250.00
  • (c) 3rd Prize – £50

These prizes are printed on the tickets and advertised on the Forget Me Not Children’s Hospice website www.forgetmenotchild.co.uk for the duration of the raffle.

8.2. Forget Me Not Children’s Hospice reserves the right to amend the prizes at any time. Any such changes will be published on the Forget Me Not Children’s Hospice Website at least one week prior to a change being made.

8.3. Each Ticket Number shall only be entitled to win one prize in the Draw.

8.4. The results of the Draw will be published on the Forget Me Not website within one week of the date of the draw and may also be published in any other manner determined by Forget Me Not Children’s Hospice from time to time.

8.5. Winners will be notified by post within two weeks of the date of the draw. Such notification may include a cheque to the value of the prize won made payable to the Member.

8.6. Forget Me Not Children’s Hospice reserves the right to withhold the payment of any prize until it is entirely satisfied that the Member who has won the prize has fully complied with the Rules.

8.7. If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified in Rules 3.1 (a) and 3.1 (b) above then you will not be entitled to receive that prize.

8.8. There are no alternatives to the prizes offered from time to time and no interest is payable.

8.9. Prizes will be paid by cheque, cheques sent to winners are valid for a period of 6 months following the draw date. Cheques not presented to a bank within 6 months of a winning draw will be treated as a donation to Forget Me Not Children’s Hospice.

8.10. Forget Me Not Children’s Hospice promote this raffle to the public. We may issue names and locations of draw winners to the press from time to time to help us promote the lottery. We will only release details of winners with their prior consent


9. Suspension of the Raffle

9.1. Forget Me Not Children’s Hospice may (at its absolute discretion) suspend the Raffle for any period of time. During such period, Forget Me Not Children’s Hospice shall:

  • (a) Retain any amounts which were paid prior to such suspension taking effect.

9.2. You will be notified of further details regarding the resumption of the Raffle or otherwise as soon as reasonably practicable after the date of suspension in writing.


10. Liability

10.1. Forget Me Not Children’s Hospice shall not be liable to you for any loss or damage suffered by you arising from:

  • (a) Any delays or failures in the postal service or other delivery methods used by Forget Me Not Children’s Hospice  or you from time to time.
  • (b) Any delays or failures in any systems used by Forget Me Not Children’s Hospice or you to transmit e-mails.
  • (c) Any failure in any software or other systems used by Forget Me Not Children’s Hospice for the administration of the Raffle.
  • (d) Any delays of failures in the banking system used by Forget Me Not Children’s Hospice or you.
  • (e) Any refusal by Forget Me Not Children’s Hospice to accept entry of an individual as an entrant or the cancellation of an entrant by Forget Me Not Children’s Hospice
  • (f) Any failure to enter your Ticket into the Draw.
  • (g) Any event beyond the reasonable control of Forget Me Not Children’s Hospice

10.2. Forget Me Not Children’s Hospice shall not be liable to you in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by you in relation to your participation in the Raffle (including loss of the opportunity to enter the Raffle and / or the Ticket of winning a prize).


11. Self Exclusion

11.1. Should you feel that you have issues with gambling and wish to be self excluded from our Raffle please phone our helpline number and request a self exclusion form

11.2. There is a minimum period of 6 months self exclusion.

11.3. We will not target you with any marketing material during the self exclusion period and will remove your name and details from any marketing databases used by ourselves.

11.4. If you need to talk to someone about problem gambling then please contact Be Gamble Aware.

11.5. Be Gamble Aware is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. Be Gamble Aware can be contacted on 0808 8020 133 (Freephone).


12. Complaints

12.1. Any complaints relating to the Raffle should be sent in writing to Forget Me Not Children’s Hospice giving full details of the complaint and supporting documentation. Forget Me Not Children’s Hospice operates a Complaints and Disputes Procedure which is found below and on the Forget Me Not Children’s Hospice website www.forgetmenotchild.co.uk

12.2. The Promoter’s decisions made pursuant to the Rules shall be final and binding.

12.3. Save where the Rules expressly provide otherwise, the Promoter shall not be obliged to enter into any correspondence.


13. Privacy

13.1. Forget Me Not Children’s Hospice is committed to protecting your privacy. Data that we collect from you is used lawfully in accordance with the Data Protection Act 2018 and is used solely for the purpose of processing your purchase of Raffle Tickets, subsequent entry into the Raffle, and informing you if you have won a prize.

13.2. You have the right to access the information we hold about you. To obtain this information, please contact Forget Me Not Children’s Hospice in writing. You may be asked to provide proof of your identity prior to personal information being disclosed to you.

13.3. Forget Me Not Children’s Hospice will not sell, rent or grant access to any of the personal data we collect about you to any third parties without your express prior permission.

13.4. We may share aggregated information to third parties. This will not contain personal information that can identify any individual person.

13.5. We may be obliged to disclose your personal information if required to do so by law, for example to statutory bodies such as the Gambling Commission or other government bodies.


14. Proper Law and Jurisdiction

14.1. The Laws of England and Wales shall govern the interpretation and/or enforcement of these Rules and Forget Me Not Children’s Hospice and all entrants hereby submit to the exclusive jurisdiction of the English courts.


15. Contact Address

15.1. All correspondence should be sent to the following address:

The Fundraising Office, Forget Me Not Children’s Hospice, Russell House, Fell Greave Road, Huddersfield, HD2 1NH

Forget Me Not Children’s Hospice is a company limited by guarantee registered in England & Wales under number 05481614

Registered as a charity under number 1110457. Registered Office: Russell House, Fell Greave Road, Huddersfield, HD2 1NH

Licensed and regulated by the Gambling Commission. Website: www.gamblingcommission.gov.uk

Promoter: Forget Me Not Children’s Hospice, Russell House, Fell Greave Road, Huddersfield, HD2 1NH. Tel: 01484 411040

Responsible Person: Mr Gareth Pierce

Must be 16 or over to play. Underage gambling is a criminal offence.

 

 

Stage 1

FORGET ME NOT CHILDREN’S HOSPICE RAFFLE PRIZE DRAW

COMPLAINTS AND DISPUTES PROCEDURE

 

The Forget Me Not Children’s Hospice Raffle Prize Draw is licensed by the Gambling Commission.

Website: www.gamblingcommission.gov.uk.

Promoter: Forget Me Not Children’s Hospice, Russell House, Fell Greave Road, Huddersfield. HD2 1NH

Responsible Person: Gareth Pierce

All profits from the Prize Draw goes to Forget Me Not Children’s Hospice.

Complaints and Disputes Procedure:

Forget Me Not Children’s Hospice Prize Draw will: a) Make this Complaints and Disputes Procedure available to a potential or actual customer (“the customer”) via the Forget Me Not Children’s Hospice website www.forgetmenotchild.co.uk, or upon request. b) Handle all complaints in accordance with this Complaints and Disputes Procedure c) Advise the Gambling Commission on the status of all disputes that are referred to the Promoter (see below). d) The Complaints and Disputes Procedure is outlined as follows:

In the event that a customer has encountered a problem or has a concern to raise in respect of the Prize Draw, then Forget Me Not Children’s Hospice will in the first instance advise the customer to contact the Prize Draw Office.

 

Any problems or concerns that are brought to the Prize Draw Office’s attention will be formally recorded within the Lottery Complaints Log, initially as an ‘incident’, for Forget Me Not Children’s Hospice Prize Draw future analysis and Gambling Commission reporting purposes.

 

We aim to respond as soon as possible, but normally within five days. If the investigation of the complaint is likely to take longer than five days, we will write to you to let you know the proposed timescales and next steps, aiming to resolve your complaint within a maximum of 30 days.

 

We will investigate your complaint involving relevant parties as necessary.

 

We will contact you to let you know the outcome of your complaint and any actions we have taken as a result of this.

   

Stage 2

If you are unhappy with the resolution of your complaint, you should put your complaint in writing to Gareth Pierce, Forget Me Not Children’s Hospice, Russell House, Fell Greave Road, HuddersfieldHD2 1NH.

 

The matter will be escalated to a ‘dispute’, if applicable.

 

You will then be sent an acknowledgement of your complaint in writing, within 48 hours of us receiving it and an investigation of your complaint will then begin.

 

Every effort will be made to complete this investigation within 7 days of receipt.

 

We will then contact you with our findings, recommendations and proposed actions.

   

Stage 3

If you are still not satisfied, you can contact the Fundraising Standards Board (www.frsb.org.uk) within two months of our decision.

 

The Fundraising Standards Board will consider your complaint in light of the Fundraising Promise and the Institute of Fundraisings codes of fundraising practice.